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1. Respond promptly and courteously to customer inquiries via various channels, including phone, email, and live chat, striving to exceed customer expectations in every interaction.2. Address and resolve customer complaints and issues, demonstrating empathy, patience, and problem-solving skills to ensure a satisfactory resolution.
3. Maintain a comprehensive knowledge of our products, services, and policies to provide accurate and reliable information to customers.
4. Collaborate with other departments to escalate and follow up on customer queries, ensuring swift resolution and seamless communication.
5. Document and track customer interactions, feedback, and resolutions in our customer relationship management (CRM) system.
6. Proactively identify customer needs, upsell relevant products or services, and contribute to fostering long-term customer relationships.
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