Responsibilities:
1. Customer Support: Respond to customer inquiries and provide assistance through chat and email channels promptly and accurately.
2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams.
3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their needs.
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4. Product Knowledge: Develop and maintain a deep understanding of the company's products or services to provide accurate information and address customer inquiries effectively.
5. Documentation: Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or other relevant platforms.
6. Collaboration: Collaborate with internal teams such as technical support, sales, and operations to address customer issues and provide comprehensive solutions.
7. Quality Assurance: Adhere to company guidelines and standards for customer service, ensuring consistent delivery of exceptional service.
Requirements:
1. Excellent written communication skills: Ability to communicate clearly and effectively in written form through chat and email.
2. Customer-oriented mindset: Strong desire to assist and provide exceptional service to customers, with empathy and patience.
3. Problem-solving skills: Proven ability to identify and analyze customer issues and provide appropriate solutions.
4. Multitasking: Capability to handle multiple chat and email conversations simultaneously while maintaining attention to detail.
5. Adaptability: Ability to work in a fast-paced environment, adapt to changes, and handle challenging customer situations professionally.
6. Knowledge of customer service software and tools: Familiarity with customer relationship management (CRM) systems and chat/email support platforms.
7. Previous customer service experience: Experience in a customer care role, preferably in chat and email support, is an advantage.
Job Types: Full-time, Fresher
Salary: ₹15,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
