Do you want to make a difference in the world and contribute to a sustainable future?
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We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it.
We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.
We need your skills, curiosity and drive for change to fulfil our goal.
Together, we enable our customers to produce the materials needed for a better future.
Role
You will be part of our 24x7 Global Plantline Service Technical Support Team and Managing the direct day-to-day requests received from various customers and internal stake holders related to Plantline service operations and managing operation part of the remote service tools.
Your responsiblities
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Timely Response to regional Key account Managers and sales Manager requests related to Planline agreement services.
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System production Requests. Bomgar and McAfee user supports.
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Communicate proactively with customers and internal stakeholders.
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Onboarding of sites to McAfee ePO server and assigning policy.
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Compliance check regularly and escalate it to next level support.
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Escalates complicated issues to senior levels.
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Deliver PlantLine Activity report, follow up report, Monthly summary reports with high quality.
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Preparation of Monthly reports in McAfee ePO reporting tools, creating custom dashboards using queries or using PowerBI.
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Co-ordination with PLMs and frontline support team
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Drive improvement and efficiency
What you bring
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High proficiency in working with IT systems.
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Experience with any of the antivirus software solutions is preferred.
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Proficiency with Microsoft Excel. Experience in working with Power BI and any other reporting tools will be an advantage.
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Willingness to learn new products within short span of time.
Education Qualification
Graduate / Diploma (IT/Computer Science / Electronics / Instrumentation)
Experience
3+ years of experience related to IT Operations, Automation and Controls.
What we offer
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Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
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Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
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Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
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Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
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Employee Assistance program for you and your immediate family
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A global network of supportive colleagues and growth opportunities
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Continuous development and training in your area of expertise within a global Organization
As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
Kindly note that we will review applications and interviewing actively, so please apply as soon as possible.
We will contact candidates via email.
No recruiters and unsolicited agency referrals please.
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